Research
Center Projects
Designing a Sustainable Performance Management System for the Hospitality Industry
Consolidated Disaster Recovery and Planning Services for the United States Department of Defense
Collaborative Education as a Service: The Living in the Knowledge Society Initiative
Publications
Disaster Risk Management for Critical Infrastructure: A Services-Based Viewpoint
C.W. Zobel, J.R. Martin, II, and C.G. Olgun
International Journal of Services Sciences, special issue on Disaster Operations Management, March 2008
On the Modularity of Services
Roberta Russell
3rd Annual Conference on the Art and Science of Services, Pittsburgh, PA: May 2007
Services Take Center Stage
Roberta Russell
Decision Sciences Institute National Conference, San Antonio, TX: November 2006
Quality System Management and Education in Service Environments
Richard Perdue and Steven Sheetz
IBM SSME Conference: Education for the 21st Century, New York, NY: October 2006
Bringing Service Sciences Into the Curriculum
Roberta Russell and Christopher Zobel
IBM SSME Conference: Education for the 21st Century, New York, NY: October 2006
A Framework for Analyzing ERP Security Threats
Roberta Russell
Euro-Atlantic Symposium on Critical Information Infrastructure Assurance, March 2006