Expertise
A number of outstanding researchers are available at Virginia Tech to assist in pursuing a rigorous research agenda in services science, quality and innovation. As a top research institution, we have an excellent research infrastructure, outstanding facilities, and highly regarded faculty members. The faculty members that are expected to contribute most significantly to the center's research agenda include the following:
Director
Dr. Roberta S. Russell, Department of Business Information Technology
Expertise: Service operations, Resource planning, Service quality
Office phone: 540-231-4532, E-mail: rrussell@vt.edu
Associate Directors
Dr. Christopher Zobel, Department of Business Information Technology
Expertise: Mathematical programming, Neural networks, Decision support systems
Office phone: 540-231-1856, E-mail: czobel@vt.edu
Dr. Steven D. Sheetz, Department of Accounting and Information Systems
Expertise: Information systems, Object oriented systems development, Web services
Office phone: 540-231-6096, E-mail: sheetz@vt.edu
Faculty Participants
Dr. Jason Deane, Department of Business Information Technology
Expertise: Information system security, Large scale optimization, Information retrieval
Office phone: 540-231-4535, E-mail: Jason.deane@VT.EDU
Dr. Janine S. Hiller, Department of Finance, Insurance, and Business Law
Expertise: Internet law, Privacy and security, B2B contracts
Office phone: 540-231-7346, E-mail: jhiller@vt.edu
Dr. George Morgan, Department of Finance, Insurance, and Business Law
Expertise: Banking and financial services, Wireless technology
Office phone: 540-231-7380, E-mail: gmorgan@vt.edu
Dr. Richard Perdue, Department of Hospitality and Tourism Management
Expertise: Services marketing, Tourism and resort management
Office phone: 540-231-4373, E-mail: Rick.Perdue@vt.edu
Dr. David Tegarden, Department of Accounting and Information Systems
Expertise: Visualization, Design science, Human/computer interaction
Office phone: 540-231-6099, E-mail: dtegarde@vt.edu
Dr. Alan Wang, Department of Business Information Technology
Expertise: Data mining, Data cleansing, Knowledge discovery
Office phone: 540-231-5074, E-mail: alanwang@vt.edu
Ph.D. Students
Mauro Falasca, Department of Business Information Technology
Email: mfalasca@vt.edu
Sheneeta White, Department of Business Information Technology
Email: Sheneeta@vt.edu